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Deliveries
Collections from our warehouse
We offer a collection service from our Bicester warehouse.
Monday to Friday between 6:30am to 2:30pm.
The collection service must be selected at checkout and a date chosen within the next 14 days. Orders take 2 working days to process and are dependent on your credit status. You will be notified if the goods are not available.
Bentley - Standard delivery
We offer a standard delivery service to most UK mainland locations on our own vehicles.
Deliveries are normally made within 28-42 days. Some postcodes may take longer and the estimated delivery time for all postcodes is shown at the checkout prior to placing the order.
Courier - Drop only trade delivery
We offer a 2 man delivery service to most UK mainland locations.
Where a postcode is exempt from this the option it will not be shown at checkout.
Charges are based on the product(s) ordered and the delivery postcode. Additional items added to your basket are charged at a reduced delivery fee, so you should always try and place your order complete in one basket.
Where multiple items have been ordered they will all be delivered at the same time. Deliveries normally take between 5 -7 working days. Some postcodes may take longer and the estimated delivery time for all postcodes is shown at the checkout prior to placing the order.
Delivery can only be made if there is clear access to the property for a 7.5t vehicle and the route within your property to the room of choice.
The items will be left in the room and will not be unpacked.
The courier will contact you to arrange delivery, you will initially be offered a suitable delivery date and then a 4 hour delivery window nearer to the time. Where a delivery date is accepted and the courier attempts to make delivery and you are either not available or the access to your property is not clear, a failed delivery charge will apply and a new delivery attempt will only take place once this charge has been agreed.
Courier - Drop only consumer delivery to room of choice *
We offer a 2 man consumer delivery service to most UK mainland locations.
* Items over 80Kg are delivered to ground floor only
The courier does not offer an option for removal and disposal of the old furniture.
The courier will contact the consumer to arrange delivery, they will initially be offered a suitable delivery date and then a 4 hour delivery window nearer to the time. Where a delivery date is accepted and the courier attempts to make delivery and they are either not available or the access to their property is not clear, a failed delivery charge will apply and a new delivery attempt will only take place once this charge has been agreed.
Courier - White glove consumer delivery and installation service *
We also offer a 2 man white glove delivery and installation service to most UK mainland locations. If the service is available you will see the option at the checkout prior to placing your order. Charges are based on the product(s) ordered and the delivery postcode. Additional items added to your basket are charged at a reduced delivery fee, so you should always try and place your order complete in one basket.
Delivery can only be made if there is clear access to the property for a 7.5t vehicle and the route within your property to the room of installation.
The items will be unpacked and assembled where necessary and the packaging removed.
Returns and cancellations
Cancellation of order prior to delivery
Bentley - Standard deliveries
You can cancel your order at any time prior to accepting a delivery booking from us with no charge. Once the goods are loaded on the vehicle a 10% restocking fee with a minimum charge of £50 will be made.
All you need to do is let us know via the website link within the order.
Once we have received your cancellation we will let you know the cost of any restocking fees which will be charged to your account.
Courier – Drop Only and White Glove deliveries
You can cancel your order at any time prior to accepting a delivery booking from the courier with no charge. Where a booking has been accepted and the delivery route finalised the original delivery fee will remain payable.
Where a delivery is already on route to the customer and is then not refused at the point of delivery a collection fee equal to the original delivery fee will also become payable.
Once we have received your cancellation we will let you know the cost of any delivery / collection fees which will be charged to your account.
Return of delivered items
You can return your unused item(s) up to 14 days* from the day you received your order, just notify us via the website link within your order.
Items can only be returned in their original unopened condition. We charge a 10% restocking fee with a minimum charge of £50. We will let you know the cost before arranging the return.
The collection will be booked in by our transport team. If the goods are not made available on collection an additional restocking fee will be made for each additional collection attempt.
Once the items have arrived back in our warehouse and have been inspected you will receive a credit on your account, less the restocking fee. Any items returned not in their original sealed packaging or with signs of damage or use will not be refunded.
Items can only be returned in their original unopened condition. We charge a collection fee equal to the original delivery fee. We will let you know the cost before arranging the return.
The collection will be booked in by our courier company. If the goods are not made available on collection an additional collection fee will be made for each additional collection attempt.
Once the items have arrived back in our warehouse and have been inspected you will receive a credit on your account for the items only less the collection fee. Any items returned not in their original sealed packaging or with signs of damage or use will not be refunded.
Damaged items
Each of our items of furniture undergoes a comprehensive quality inspection before packing. Furthermore, the internal packaging of each product is highly engineered and tested to ensure that our furniture moves seamlessly through the delivery process and arrives to you, our customer, without issue.
However, in the unlikely event that you do find fault with the furniture you have received, whether as a result of transit damage* or manufacturing issue, we would ask that you fill out the necessary information on the website link within your order that will cover details such as your order number, date of manufacture label (affixed to the product) and photos of the product and detailed photos of the damage in question. You are also able to e-mail this information, however this may delay the speed at which your request can be dealt with.
*Items received with transit damage must be reported within 14 days^ from the day you received your order, just notify us via the website link within your order
^Bulk Offer items must be reported within 30 days.
Once we have received all of the required information we can determine the best course of action. In many instances where the issue is minor we can send out a skilled technician to resolve and make good to its original state. For more serious issues or if a minor repair is not acceptable we will offer a full replacement of the faulty item to ensure that you are fully satisfied with your purchase. All goods being returned for credit or replacement must be dismantled and packaged ready for a courier collection.
